Business Etiquette

May 10th, 2013

by Jill Melton

What is appropriate “Business Etiquette?”

The best measure of business etiquette is that you behave in a way that is right and serves others. A poor measure is thinking, “this feels good to me.”

People misbehave in the workplace every day and get away with it because managers, peers, employees and executives are too busy or too afraid to hold others accountable. Holding others accountable is required if we want to work in a place that is productive, healthy, and of value.

Don’t let misbehavior slide. Ask respectfully, “Do you have a minute?” Then share what you observed or experienced. Ask, “Is this the way you see it or have I missed something?” Then zip it. Don’t say anything for as long as it takes for the other person to realize you are serious, interested and determined to follow this through.

If you do this, and if your vocal tone and body language also say that you are sincere, you might learn something new. The other person may tell you something or hint at something that is going on that you have missed. Pay attention. Measure the whole person, not just the words they say.

When the other person stops speaking, give some genuine feedback, “Wow! I didn’t know that. Please tell me more.” Or, “I’m so glad you just had the courage to tell me that. I changes my view of things.”

If you try this, let me know how it went. I can coach you to the next level.


Jill Kamp Melton helps individuals leverage language for personal and professional success. She is the author of “The Power of the Zip” and “The Power of the Zip in a Heavenly Light.”

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