Crucial Accountability

May 10th, 2013

by Jill Melton

Certified to facilitate Crucial Confrontations for the FAA, I can facilitate and teach this for other licensees with approval from Vital Smarts.

Crucial Confrontations is a conversational methodology to use when people break promises,violate expectations and exhibit bad behavior. Not just for the business and government worlds, Crucial Confrontations can be used in families to build or rebuild trust and increase accountability.

Contact me to customize this training to meet your needs.

Media Coaching

February 28th, 2010

As a spokesperson, are your messages heard and reported as you intend?

We provide customized media coaching in message development, maximizing your influence,  and improving your delivery. Our media coaching is for on camera or phone interviews.

Contact us through this website to arrange for an assessment. Coaching can be in person or via Skype.

Presenting with Passion and Purpose

March 13th, 2009

Learn how to make effective presentations that will be memorable, not too long and not too boring. Maximize the involvement of your audience’s attention by using techniques guaranteed to heighten their curiosity and interest.

This workshop is for small and large groups, as well as individuals.

Networking: The Art of Authentic Relationships

March 13th, 2009

“Using people” to get jobs, influence and/or power should not be the aim of networking. Learn how to create authentic relationships with colleagues, potential employers and those for whom you work. Learn how to give without manipulation to receive.

Being Proactive About Change

March 13th, 2009

The workplace, your industry, the economy and your colleagues will always be changing. Learn how to stay grounded and focused as change swirls around you.  Learn what to change and when without being flighty. Learn how to let change empower you, not diminish you.

Overcoming Stress

March 13th, 2009

When stress overwhelms us, we lose focus, are less productive, damage our health and lose confidence. Learn to overcome stress and live and work healthier.

Mastering Your Use of Time

March 13th, 2009

When he was about 10, my son #2 declared in anger, “Time is my enemy.”

Jonas Salk, Ghandi, George Washington, Jesus, Golda Meir,  and Mother Theresa and Michelangelo, all had the same number of hours in each day.

Learn how to make time your friend.

Cloning Your Expertise and Effectiveness: Mentoring and Coaching

March 13th, 2009

Intentional and professional mentoring and coaching are the best ways to pass the torch from one generation to another.  They are also the essential ingredients that enrich corporate cultures and keep them healthy.

Learn how to mentor and coach your colleagues and staff effectively. Learn when to start, when to stop, when to evaluate, when to regroup and how to begin when you think you are not equipped to be an effective mentor or coach.

Business Etiquette

March 13th, 2009

Etiquette rules may change. The need for excellent social and business manners never changes.  Successful etiquette is invisible. Rudeness, uninformed behavior, selfishness, and lack of manners are very visible.

If etiquette is protocol, manners are protocol plus heart.

Learn how to behave in the world in which you work with manners and etiquette that are not self-conscious and  obsequious.

If you don’t understand this description, you need this course.

Making Meetings Work

March 13th, 2009

Most people think meetings are too long, ineffective, and unnecessary. Learn to plan and conduct meetings to violate those expectations, get things done and finish early.


March 13th, 2009

The job of an interviewer is to put the interviewee at ease and get to know the candidate.

The job of an interviewee is to make a bad interviewer into a good one.

Learn how to do this and find the best candidates.  Learn to use the interview to prevent dysfunctional corporate personalities.

Click on on the link below for an outline on how to win in the interviewing process.

“Strategies for Successful Interviewing”

Using PowerPoint without Boring Audiences or Yourself

March 13th, 2009

PowerPoint is an exciting tool that has been turned into the boring slide show it was invented to replace. Learn to use PP to motivate your audience, not put them to sleep.

How to Transition from Data Dumping to Collaborative Facilitating

March 13th, 2009

The attention span of audiences has diminished dramatically over the last 60 years. Lecturing or monologuing at your audience is guaranteed to turn them off and inhibit learning.

Learn how to turn even the most technical presentations into interactive facilitations.

Communications Improvement

March 13th, 2009

Our slogan, “transforming speaking and listening one conversation at a time”, was developed as a response to the facts that people use language poorly and listening is a dying art.

Active listening, paraphrasing, listening for feelings, asking open questions, crafting summary statements, and using all of this in empathetic confrontation are skills that need to be relearned periodically. Like scales for the pianist, these are the building blocks of communication and they must be practiced regularly to facilitate effective communication.

Retraining the Trainer

March 13th, 2009

If you employ trainers and they are in danger of “burn out”, they may benefit from retraining. If you want to be a trainer and have some experience, learn the most effective ways to train others. We will conduct small or large group sessions to meet your needs.